FAQ

Can I customise my boxes?

Absolutely! We would love to work with you to collate a unique box for your bridesmaids (or mother of the bride, mother in law, flower girl, or special someone…). If you would like to mix and match our products, get in touch with us on the contacts page or head to the custom box page and we’ll work with you to create something beautiful.

Do you sell robes in plus sizes?

Yes we do! You can find the Valencia Bridal Robe and many of our other bridesmaid robes in sizes that will fit up to a NZ size 22.

What kind of image should I use for personalisation?

We recommend you provide a portrait photo, at least 500kb in size, to ensure it looks great when printed as a polaroid. Also, please make sure to triple check your personalised messages for spelling errors. There will be a charge for replacing any personalised items that contain mistakes that were the fault of the customer.

Do you offer bulk purchase discounts?

Maybe! We’re always willing to chat. If you’re looking to buy a large quantity of gift boxes or robes (six or more), please send us a message through our contact page and tell us what you’re after. We will see you what we can do.

What do I do if my purchase was damaged during shipping?

We take a lot of care when packaging your gift boxes to make sure they turn up in perfect condition. In the unfortunate event that your purchase is damaged during shipping, please get in touch through our contact page within 10 days of receiving your order. In most cases, we will send you out a replacement ASAP!

What do I do if my purchase does not arrive?

All customers are provided with a tracking number once the purchase has been shipped. If there are any issues with delivery, it is the responsibility of the customer to follow up with NZ Post using the tracking number provided in the first instance. If the issue is not able to be resolved with NZ Post, then please get in touch through our contact page.

What I am looking for is out of stock…

If you see something that we don’t have enough of, please send us a message through our contact page. We will be able to advise when it will be back in stock and might be able to work something out to help you sooner.

I’m looking for something you don’t currently have…

We’re always on the lookout for awesome new gifts to add to our collection! We’re especially keen on supporting other New Zealand businesses who stock beautiful, practical items suitable for bridesmaid boxes and gifting. You are very welcome to send us a message through our contact page to suggest new products.

Robe Care

  • Hand wash in cold water with mild detergent.

  • Drip dry, avoiding contact with direct sunlight.

  • Cool iron on reverse side.

  • Store with care.

  • Do not tumble dry.

  • Do not dry clean.

Glasses Care

  • Gentle hand wash only.

  • Dishwasher not recommended.

  • Do not microwave.

How do I find out about your new products?

We often release new robes and gift items! The best way to keep up to date with what’s on offer at Clarence & Co. is to follow us on Instagram /Facebook, and sign up to our newsletter.

Click here for questions relating to shipping or returns.

If you have any other questions, please don’t hesitate to send us a message through our contact page.